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Tenant & Landlord Resource

Tenancy Glossary

Quick, plain-language definitions for the terms used across the Chloe support platform — so you always understand what a document, notice, or dispute filing is really saying.

34 terms

Abandoned Property

Tenancy Basics

A rental unit the tenant has left without notice, often indicated by removed belongings, stopped rent payments, or utility disconnection. Landlord remedies vary by jurisdiction.

Arrears

Money & Rent

Unpaid rent or other money a tenant owes under the tenancy agreement. Often the basis for a non-payment dispute or eviction application.

Breach of Tenancy

Disputes

A failure by either party to follow the terms of the lease or tenancy law — e.g. unpaid rent, unauthorized occupants, or landlord failure to repair.

Condition Report / Inspection Report

Inspections

A documented record of the property's condition at move-in and move-out, used as evidence in deposit and damage disputes.

Cotenancy / Co-tenant

Tenancy Basics

When two or more people share a single tenancy agreement and are jointly responsible for rent and obligations.

Damage Deposit (Security Deposit)

Money & Rent

Money a tenant pays upfront and holds to cover unpaid rent or damage. Most jurisdictions cap the amount and require it to be held in trust and returned (minus deductions) after move-out.

Duty to Mitigate

Disputes

A landlord's legal obligation to take reasonable steps to reduce losses after a tenant leaves early — such as actively re-renting the unit — before claiming damages.

Eviction

Notices & Eviction

The legal process of removing a tenant from a rental property. Most jurisdictions require proper notice, grounds, and an order from a tribunal or court.

Fix-Term Tenancy

Lease Types

A tenancy with a set start and end date. Whether it auto-converts to month-to-month at the end depends on local law.

Guarantor

Tenancy Basics

A third party (often a parent) who agrees in writing to pay rent or cover damages if the tenant does not.

Hearing

Disputes

A formal session before a tribunal or court where both parties present evidence and arguments about a tenancy dispute.

Inspection

Inspections

A documented walkthrough of a rental unit to record its condition, typically done at move-in, move-out, or during maintenance.

Jurisdiction

Disputes

The region and tribunal or court that has legal authority over a tenancy dispute. Filing in the wrong jurisdiction is a common rejection reason.

Landlord

Roles

The owner or authorized property manager who rents the unit to a tenant and is responsible for meeting legal and lease obligations.

Lease / Tenancy Agreement

Lease Types

The written or verbal contract setting out the terms of the rental — rent amount, length, rules, and each party's rights and responsibilities.

Lease Renewal

Lease Types

Continuing or re-signing a tenancy after its term ends. Rules about notice and rent increases differ by jurisdiction.

Mediation

Disputes

A voluntary process where a neutral mediator helps the landlord and tenant reach an agreement without a formal hearing.

Month-to-Month Tenancy

Lease Types

A tenancy that renews each month until either party gives proper notice to end it. Often the default after a fixed term.

Notice Period

Notices & Eviction

The required advance time a landlord or tenant must give before ending a tenancy, raising rent, or taking other action — set by law and the lease.

Notice to Vacate

Notices & Eviction

Written notice from either party that the tenancy will end on a specific date, following the required notice period.

Order

Disputes

The official decision issued by a tribunal or court after a hearing — e.g. an order for possession, payment, or repair.

Possession Order

Disputes

A tribunal/court order requiring the tenant to leave the property by a set date. Enforcement usually requires a bailiff or sheriff if not followed.

Reasonable Wear and Tear

Inspections

Normal deterioration from everyday use that a landlord cannot charge a tenant for — distinct from actual damage.

Rent Arrears

Money & Rent

Outstanding rent the tenant has not paid. Non-payment of rent is the most common ground for eviction applications.

Rent Increase

Money & Rent

A raise in rent. Most jurisdictions cap the frequency and amount and require written notice within legal limits.

Respondent

Disputes

The party a dispute application is filed against — typically the tenant (in a landlord's application) or the landlord (in a tenant's application).

Service of Documents

Disputes

Officially delivering applications, notices, or orders to the other party using an approved method (registered mail, personal delivery, etc.). Required for a filing to be valid.

Subletting

Tenancy Basics

When a tenant rents the unit to someone else for part of the lease term. Most leases and laws require the landlord's written consent.

Tenant

Roles

The person who rents and occupies the property, with rights and responsibilities set out in the lease and tenancy law.

Tribunal

Disputes

The specialized body that hears tenancy disputes (e.g. RTDRS, LTB, NCAT). Decisions are binding like a court order.

Unauthorized Occupant

Notices & Eviction

Someone living in the unit who is not on the lease and was not approved by the landlord — a common ground for a dispute application.

Utilities

Money & Rent

Services like electricity, gas, water, and internet. The lease should state clearly which party pays for each.

Wear and Tear

Inspections

See Reasonable Wear and Tear.

Withholding Rent

Money & Rent

A tenant stopping rent payments, usually over repair disputes. In most jurisdictions this is illegal without a tribunal order and can trigger eviction.

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